Mexico faces a gap between risk awareness and preparedness among national companies, specifically in areas related to technology modernization, cybersecurity, and organizational alignment, reports Kyndryl.
“The difference between organizations that prepare for change and those that only react to it will define competitive resilience over the next decade,” says Carlos Marcel, General Manager, Kyndryl Mexico.
AI, automation, and data analytics continue to modify operational models across industries. Kyndryl attributes this shift to the rapid expansion of digital capabilities, which increases exposure to external risks that include geopolitical instability, supply chain disruption, and cyberattacks.
About one-third of global organizations consider themselves fully prepared to manage external risks, according to Kyndryl’s Readiness Report 2025. In Mexico, the proportion is lower. The disparity reflects structural challenges that limit the speed at which companies are able to align technological adoption with governance, planning, and execution.
Kyndryl identifies three primary factors behind this gap: complex environments, legacy systems, and limited specialized talent. The company reports that over half of executives attribute delays in innovation to weaknesses in foundational technology. As adoption advances faster than planning, companies face integration and data management challenges that affect continuity and risk mitigation.
AI is both an opportunity and an operational challenge. Kyndryl reports that global investment in AI increased 33% in the last year. Despite this expansion, only 36% of organizations describe themselves as fully prepared to manage AI-related processes.
In Mexico, the challenge involves integrating AI into operational and strategic workflows, as well as developing internal capabilities related to data architectures, governance, and specialized skills. According to Marcel, technology adoption without corresponding talent development limits expected outcomes and increases operational exposure.
Kyndryl urges Mexico to accelerate the modernization of critical systems to strengthen resilience. This includes integrated architectures, automated workflows, and cybersecurity frameworks designed to reduce operational fragmentation.
It also suggests aligning business and technology areas. Kyndryl reports that 65% of CEOs and CFOs globally are not aligned on the long-term value of technology initiatives. The lack of alignment affects planning and the prioritization of investment. Strengthening coordination between these areas supports measurable returns, resource optimization, and the integration of technology into long-term strategic decisions.
The company also encourages the development of talent and digital culture. Kyndryl stresses that transformation depends on people rather than tools. Companies with adaptable cultures present better outcomes in their technology investments.
Operational stress events common in the Mexican market, such as high-demand commercial periods, often test the capacity of technology infrastructure and data systems, says Kyndryl. These events function as real-time evaluations of resilience, cybersecurity posture, and internal coordination.
